For installers
Installer resources
Practical reading for security, AV, home theater, smart-home and electrical installers, starting with the job every installer knows: the customer who already bought the equipment online.
- The real cost of "I already bought it"Customer-supplied gear bought online can bring wrong specs, missing parts and closed return windows. How to price labor-only installs fairly.
- Warranty, liability and code: who's on the hook when it fails?Gear bought outside authorized channels may lack a manufacturer warranty, carry a fake safety mark or miss security updates. Who pays when it fails?
- How to say it so customers say yesThe objection is often not your markup but paying more for what looks like the same box. Itemize, put your policy in writing and handle objections with respect.
General information, not legal advice. Examples in these articles are individual accounts, not statistics; sources are linked in each article.
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