Privacy Policy
Plain answers about what we collect, who receives it, how long we keep it, and how to see, correct or delete your information or opt out.
This policy explains how ProjectThunder.com, Inc., which runs Wired Home Pros (mailing address: 42-215 Washington St. Suite A #168, Palm Desert, CA 92211), collects, uses, shares and protects personal information. Wired Home Pros is a directory of installers, not a contractor. This policy covers this website, the quote requests and other forms on it, and our emails and texts about them.
The short version
- When you search, we use the ZIP code or city you type to find installers near you. You don't need an account.
- When you ask an installer for a quote, we send your request to that installer only, because you asked us to. We never sell your request to a list of installers.
- We send requests only to installers that have signed up with us (claimed or member listings). If the installer you picked hasn't signed up (an unclaimed listing), we don't send it your request: we follow up with you, and share it with a signed-up installer nearby only with your OK.
- If the installer is on a monthly BidGlory plan (our software for installers), your request is delivered into its BidGlory account once that account is connected.
- Analytics and advertising tools stay off unless you accept them in the cookie banner, and never load when your browser sends a Global Privacy Control signal.
- You can ask to see, correct or delete your information, and opt out of any sale or sharing, wherever you live in the U.S. You can delete what you sent through our forms yourself on the Delete my data page.
Notice at Collection
This is our Notice at Collection. It's also linked next to every form's submit button.
We collect: your name, phone and email; your ZIP code or address; what you need done, and photos if you add them; the installer you chose; your contact preferences and consent record; and device and usage data (pages visited, the page you arrived on, the referring site and campaign tags).
Why: to send your request to the installer you chose (only if it has signed up with us) and contact you about it, to keep proof of your consent, to prevent fraud and spam, and to understand which pages help people.
Who receives it: the installer you chose, because you ask us to send it, if it has signed up with us (otherwise a signed-up installer, only with your OK). We don't sell your request to anyone else. If you accept advertising cookies, we share device data with advertising partners, which counts as “sharing” under California law. Text-message opt-in data and consent are never sold or shared with third parties or affiliates. We don't collect Social Security, driver's license, passport or financial account numbers, and we don't ask for them.
How long we keep it: request information for up to 24 months after your last contact with us; consent records for at least five years.
Do Not Sell or Share My Personal Information · Delete my data from previous form fills
What we collect and where it comes from
From you, through forms, texts and email:
- Contact details: name, phone, email, and your ZIP code or address.
- Your request: the trade and kind of job, what you wrote, timing, and the installer you chose.
- Photos you add to a form. Phones often store the location where a photo was taken inside the file; we use it only to confirm the project location. Photos wait on our web server, where they can't be opened from the web, only until our customer system confirms it has them.
- Your choices and consent record: whether you agreed to texts, the exact wording you saw, the time, your IP address and browser, and how you'd like to be contacted.
When you search: the ZIP code or city and the trade you search for. We use them to find installers near you and to see which areas people search, in totals.
Your location, only if you ask: we use your device's location only when you click “Use my location”, rounded to about 1 km, to find your nearest city; it is not stored.
Automatically, from your browser: IP address, browser type, the pages you view, the page you first landed on, the site that referred you, and campaign tags in the link (for example utm tags, or the click ID Google Ads adds to an ad link: gclid, gbraid or wbraid). We don't keep or pass on an ad click ID when your browser sends a Global Privacy Control signal or you've opted out.
About installers (not homeowners): directory listings are built from public business records, mostly state license records, and from what installers tell us. See How we list installers.
How we use personal information
- To send your request to the installer you chose and help you get a quote.
- To contact you about your request, by text only with your consent.
- To keep records that prove consent and honor opt-outs.
- To prevent spam, fraud and abuse, and to secure the site.
- To understand which pages and searches help people, and improve the directory.
- To comply with the law and respond to legal requests.
We don't use your information to make automated decisions with legal or similarly significant effects on you.
Who receives it
The installer you chose. When you send a quote request, we send your contact details and your request to that installer so it can contact you. You direct us to do this. If you didn't choose an installer, or the one you chose hasn't signed up with us (an unclaimed listing), we tell you which signed-up installer we suggest and ask before we share anything. We never send your request to a business that hasn't signed up. The installer is an independent business with its own privacy practices.
BidGlory, if the installer uses it. BidGlory is our own software. When the installer you chose is on a monthly BidGlory plan and has connected its account, your request is delivered into that installer's BidGlory account, where only that installer's team can see it.
Service providers that work for us under contracts limiting their use of your information to that work: website hosting and security, our customer database, email and text delivery, and address validation (Google Maps Platform).
Advertising and analytics partners, only if those tools are turned on and you accept them in the cookie banner (“Accept analytics”, or “Accept analytics & ads” when Google Ads measurement is on): Google (Analytics and Google Ads conversion measurement) and Microsoft (Clarity, which hides what you type into form fields). They receive device and usage data, which counts as “sharing” under California law. We don't send them your name, phone number, email or request details.
Legal and safety. When the law requires it, to protect rights and safety, or as part of a merger or sale of the business, in which case this policy continues to apply.
Text messaging. Text-message opt-in data and consent are never sold, rented or shared with any third party or affiliate, including installers. Only Wired Home Pros texts you under your text consent. The providers that deliver our messages handle your number only to deliver them.
Sale and sharing, by category
In the last 12 months, and going forward:
| Category | Sold to | Shared for advertising with |
|---|---|---|
| Contact details | Not sold (sent only to the installer you chose, at your direction) | Not shared |
| Your request and photos | Not sold (sent only to the installer you chose, at your direction) | Not shared |
| Text-message opt-in and consent | Not sold | Not shared |
| Device and usage data | Not sold | Advertising partners, only if you accept advertising cookies |
We don't knowingly sell or share the personal information of anyone under 16.
How long we keep it
| Information | How long |
|---|---|
| Request information (contact details, request, photos) | Up to 24 months after your last contact with us |
| Consent records (wording, time, IP, browser) | At least 5 years, to answer any legal claim about texts |
| Opt-out and do-not-contact records | As long as needed to keep honoring them |
| Server and security logs | Up to 12 months |
| Paid ad click records | Raw IP address deleted after 90 days; the rest up to 120 days, then only totals |
An installer that receives your request keeps its own copy under its own policies. If you delete your data with us, we also ask the installer you chose to delete it.
Your privacy rights
Several U.S. states, including California, give residents rights over their personal information. We give these rights to every visitor, wherever you live:
- Know what personal information we've collected about you, where it came from, why we use it, and who we've disclosed it to, and get a copy.
- Delete personal information we collected from you, subject to legal exceptions.
- Correct inaccurate personal information.
- Opt out of the sale or sharing of your personal information, and of targeted advertising.
- Limit the use of sensitive personal information. We don't use sensitive personal information to infer anything about you.
- Not be treated differently for using any of these rights.
- Appeal a decision we make about your request, by replying to our answer. If you're not satisfied with the outcome, you can contact your state attorney general.
How to make a request
- To opt out of sale or sharing: use the Do Not Sell or Share page. You don't need to verify your identity.
- To delete what you sent through our forms: use the Delete my data page. Enter the email or phone you used; we send a one-time code to prove it's you, then delete what you sent from our website and our customer system and email you a confirmation.
- For any other request: email [email protected] or write to the address below.
We'll confirm we received a request to know, delete or correct within 10 business days and answer within 45 calendar days. If we need more time, we'll tell you why, and may take up to 45 more days. We verify requests by matching details you give us, usually the email or phone you used, and ask only for what we need to do that. An authorized agent can make a request for you with your signed permission.
Global Privacy Control and Do Not Track
We treat a Global Privacy Control signal from your browser as a valid request to opt out of sale and sharing for that browser. When we've applied it you'll see “Opt-Out Request Honored” at the bottom of the page, we don't load advertising or analytics tags, and we flag any request you send from that browser as opted out.
We don't respond differently to the older “Do Not Track” setting, which has no agreed meaning.
Texts and email
We text only about your request, and only with your consent. Consent is never a condition of any purchase, and you can choose email only. Reply STOP to any text and we'll stop. Our SMS Terms explain our text messages. Emails about your request are part of the service; if we ever send marketing email, it will include our mailing address and a one-click unsubscribe.
Cookies
Our cookie notice has the details. The site sets only the first-party cookies it needs to work by default. Analytics and advertising cookies stay off unless you accept them in the cookie banner, and never load with a Global Privacy Control signal or an opt-out.
Address validation
When you enter a street address on a form, our server sends that address (not your name or contact details) to Google's Address Validation API to check that it's a real address. If Google can't be reached, your request goes through anyway.
Paid ad clicks and fraud prevention
When you arrive from one of our paid ads, we log the visit to detect fake clicks: time, click ID and campaign tags, the page, your IP address, the network and approximate location looked up from that IP in an offline database on our own server, your browser's user agent, and simple engagement signals such as how long you stayed. It reads nothing you type. We don't use it to profile you or show you ads, we don't sell it, and we delete the raw IP address after 90 days.
How we protect information
The site runs only over encrypted connections. Request information is stored in systems with access limited to the people who need it. No system is perfectly secure; if a breach affects your information, we'll notify you as the law requires.
Children
This site is for adults planning work on their homes. We don't knowingly collect information from anyone under 16. If you think a child has sent us information, contact us and we'll delete it.
California “Shine the Light”
California residents can ask once a year whether we've disclosed personal information to third parties for their own direct marketing. The only third party that receives your information for its own use is the installer you chose, for your request. Contact us to ask.
Changes to this policy
We review this policy at least once a year. The “last reviewed” date on this page shows the most recent update. If we change how we use information you've already given us in a material way, we'll tell you before it applies.
Contact
Email [email protected], or write to ProjectThunder.com, Inc., 42-215 Washington St. Suite A #168, Palm Desert, CA 92211. It's a mailbox; we don't have a walk-in office.
Last reviewed .